Refund and Returns Policy

Thank you for shopping with NextGenPrinter.com. We value your satisfaction and strive to provide high-quality products and excellent customer service. Please read our Refund and Returns Policy carefully to understand your rights and options.

1. Returns

1.1 Eligibility for Returns

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• You must provide a receipt or proof of purchase to complete your return.
• Returns must be initiated within 30 days from the date of purchase.

1.2 Non-Returnable Items

• The following items are non-returnable:
  • Opened or used ink and toner cartridges.
  • Clearance or final sale items.
  • Items purchased with a non-returnable promotion.
  • Custom or special-order printers.
  • Printers that have been assembled, altered, or modified in any way.

1.3 How to Initiate a Return

• To initiate a return, please contact our customer service team
• You will be provided with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
• Please do not send your purchase back to the manufacturer.

2. Refunds

2.1 Refund Process

• Once your return is received and inspected, we will send you an email notification regarding the status of your refund.
• If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.
• Please note that the original shipping costs are non-refundable.

2.2 Late or Missing Refunds

• If you haven’t received a refund within the expected timeframe, please first check your bank account again.
• Then, contact your credit card company as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us

3. Exchanges

3.1 Defective or Damaged Items

• We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us
• To exchange a defective or damaged printer, you must notify us within 14 days of receiving your order.

4. Shipping

4.1 Return Shipping Costs

• Customers are responsible for paying their own shipping costs for returning items unless the return is due to a defect or an error on our part.
• If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise agreed upon.

5. Cancellations

5.1 Order Cancellations

• Orders can be canceled without any penalty before they have been shipped. To cancel your order, please contact our customer service team as soon as possible.
• Once an order has been shipped, it cannot be canceled and will be subject to our return policy.